What our customers are saying

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

Happy with my purchase!

Our Jacuzzi spa has been A plus! Lorrie, Wes, and the staff terrific over the years. Had a defect in the tub cover-stitching after one year. Lorrie went right into the action and got the manufacturer to replace at n/c. Now that’s service. A great product but Lorrie and staff will stand behind you and your Sun Valley spa purchase.


— Jay Garrow

Thank you Wes and Lorrie!

I recently bought a hot tub from Wes and Lorrie and it was a great experience! They are both extremely friendly and very knowledgeable, they made the entire process so easy. The level of customer service they provide is amazing, and they continue to provide outstanding service to this day!


— Justin Armstrong

Amazing showroom experience

Love our new hot tub, thank you Jim’s pools and spas (Lorrie and Wes) for such great service from showing us and explaining the tub to a flawless installation. You really took care of us! We use it every day!!


— Grant and Tammy Easterbrook

Quick and reliable service

Excellent quality hot tubs and more! Service can’t be beat. They are quick and reliable, and always there when you need them. Wes and Lorie provide such great service!


— Barb Macqueen

Friendly local business!

Talk about no-pressure sales. Lori and Wes put up with us for a couple of years humming and hawing over trading in our hot tub for a new one. Finally, we took the leap, and now we are saving in hydro, have expanded the size of our spas by two more seats, and absolutely love the foot massagers. You will not meet friendlier business owners which are filled with knowledge on all kinds of spas. We love our hot tub and highly recommend this business. From two happy customers.


— Mark, Alena, and family

Thanks to Sun Valley Pools & Spas Crew!

I’ve been driving by this place for years and finally found myself in a space where I had the opportunity to recondition an old hot tub. I popped into Jim’s Pools and Spas to get things rolling and right from the start, the owners were helpful, knowledgeable, gregarious, and highly entertaining. I can tell they love what they do. I now totally get why people are so stoked about their hot tubs because thanks to them and their crew, mine is up and running and every moment spent in it is golden. Whether I’m smelling the lilacs and hearing the birds chirping early in the morning or gazing up at the stars at night. So here’s the thing: go there and buy a hot tub right now. You are worth it. That is all.


— Jacob Hokanson

Great Experience & Service

The design of the Jacuzzi J-315 is “sexy and stylish” and fits our every need and seems to be designed and contoured just for us. Being able to adjust the temp to 106 degrees makes for a great hot soak. Thanks to you all for the great service, spa, and Jacuzzi now, is the “Lexus” of hot tubs.


— D&J Garrow

Great Customer Service

I paid a visit to this little store and was totally impressed. A wide range of high-quality products and service that is second to none. I was doubtful that a little pie-shaped shop in Duncan could be so good. It was hard to leave, they were so welcoming and friendly. They truly want to help you.


— Richard Songhurst

Very happy with my new hot tub!

I bought a used hot tub. Have very limited time off these days in my life went in there said I just bought a hot tub and need everything to start-up running a spa. Wes was fantastic set me up and gave me the knowledge of running a hot tub and what I needed in 30min. Not at all did I feel like I was being oversold or had to absolutely have this or else. Great place to go for advice and top-notch customer service! Had my tub going 3 days feels like I gave myself years to my life thanks again!


— John Graham

Great service & care

Just wanted to say that the service I received today from Katlyn, Lori and Sherri was absolutely amazing.  I came in thinking I was leaving without a solution but your team made my day with everything I needed; advice on how to make the repair but most importantly epic customer service…those gals made my day!


— Todd

Love the friendly staff!

Love the friendly staff, Lorrie helps me out with any concerns or problems, they are quick to come out and fix things even though my original purchase was not through them. They are reasonable and knowledgeable, just a great place to go and find all your needs. Thanks! The only hot tub place for me! You guys are awesome!


— Sue Harris

I love my hot tub!

Friendly, fun, and knowledgeable. Exceptional, personal help picking out the perfect tub for us and keeping it in top condition. I love my hot tub and I love supporting such wonderful local shop owners.


— Robert Braun

We recommend this hot tub to everyone!

We bought a 2 person hot tub a few weeks ago and we just love it. It is so comfortable and relaxing. Thank you Laurie and Wes for the great service. We definitely recommend this hot tub to anyone.


— Elly K

Helpful staff

The staff here are so wonderful! They make you feel like part of the family and are always happy to help and answer questions.


— Stephanie Muloin


Trusted By Professional Athletes

Did you know that professional athletes across the globe use wellness products such as hot tubs and swim spas to aid in training and rehabilitation?

Watch these videos to learn more.

Amy Purdy

Paralympic Snowboarder

US Ski and Snowboard Team

Thurl Bailey

Retired NBA Player